Privacy Policy

1. Information We Collect

• Account information, such as your email address, display name, authentication provider, user ID, and support messages.
• Profile and onboarding information, such as age or date of birth, sex or lab reference range context, height, weight, goals, habits, recent lab timing, referral source, language, and app preferences.
• Health and lab information you choose to provide, including PDFs, screenshots, photos, extracted biomarker values, lab dates, units, ranges, corrections, missing markers, reviewed lab sets, and retest plans.
• Optional fitness and wellness signals when you connect them, such as Apple Health or Google Health steps, distance, active energy, active minutes, workouts, sleep, resting heart rate, and heart rate variability.
• Daily check-ins, habit completion, Biological Age estimates, longevity projections, score history, health cards, and plan progress.
• AI chat content, including questions, prompts, generated responses, and voice transcripts when you choose to use voice chat.
• Subscription status and entitlement information from Apple App Store, StoreKit, and RevenueCat. Loopy does not receive full payment card numbers.
• App usage, device diagnostics, crash or reliability data, and technical logs needed to operate, secure, and improve the app.

2. How We Use Information

• Provide onboarding, account access, subscriptions, and premium entitlements.
• Extract, review, and organize lab values and uploaded files.
• Estimate Biological Age, show longevity projections, identify missing markers, and prioritize health drivers.
• Create daily habit actions, retest reminders, health cards, and progress trends.
• Answer AI chat questions about your labs, drivers, habits, and plan.
• Sync optional Apple Health or Google Health signals when you choose to connect those services.
• Improve reliability, safety, fraud prevention, support, and app performance.
• Comply with legal, tax, accounting, security, and App Store requirements.

3. Health Data, AI, and Medical Limits

Loopy is for wellness and educational use only. It is not a medical device and does not diagnose, treat, cure, or prevent disease. AI and lab extraction can be incomplete or wrong, so Loopy lets you review, edit, and add values. Always talk to a qualified clinician before making medical decisions, changing medication, or acting on abnormal lab results. Do not use Loopy for emergencies.

4. Sharing

We do not sell personal health data. We may share information with service providers that help operate Loopy, including secure cloud hosting and database providers, authentication providers, lab file processing, AI processing, subscription management, analytics or crash diagnostics if enabled, customer support, and Apple or Google services you choose to connect. We may also disclose information if required by law, to protect rights and safety, or to prevent abuse.

5. Apple Health and Google Health

Apple Health and Google Health access is optional. Loopy only requests supported health signals after you choose to connect a source and grant permission. You can disconnect supported sources in the app or revoke permissions in your device or Google account settings. Health data from these sources is used to personalize wellness insights and progress context.

6. Data Retention and Deletion

We retain information while your account is active or as needed to provide Loopy. You can delete certain uploaded files in the app and can request account or data deletion by email. Some limited records may be retained where required for legal, security, fraud prevention, billing, tax, or dispute reasons.

7. Security

We use reasonable technical and organizational safeguards to protect your information. No method of electronic storage or transmission is 100% secure.

8. Children

Loopy is not intended for children under 13.

9. International Users

Your information may be processed in countries other than your country of residence. Data protection laws may differ from those in your location.

10. Your Choices

• Review and correct extracted lab values in the app.
• Delete supported uploaded files or request deletion.
• Connect or disconnect optional Apple Health and Google Health sources.
• Manage or cancel subscriptions through Apple App Store settings.
• Contact us about privacy, access, correction, or deletion requests.

11. Changes

We may update this Privacy Policy from time to time. When we do, we will update the effective date above.

12. Contact

Use the secure support form for privacy, access, correction, or deletion requests: Loopy Support